Privacy Policy

What this policy covers

This policy explains how we handle personal details, following the principles of Malaysia’s Personal Data Protection Act 2010. We keep it plain and honest.

It applies to the information you share when you contact us about care.

What happens to a WhatsApp enquiry

When you message us on WhatsApp, we see what you send, such as the patient’s situation and your location. We read it to understand how we can help.

We keep that conversation so we can follow up on the care you asked about.

How we use your details

We use your details only to reply to you and to arrange care. We do not use them for anything else.

We do not sell your details, and we do not pass them to unrelated parties. They stay with us for the purpose you contacted us about.

Asking us to delete your details

You can ask us to delete the details you shared. Send us a message and tell us what you would like removed.

We will remove them, unless we must keep something to meet a legal duty. We will tell you if that applies.

Website analytics

This site uses Google Analytics 4 to count visits and see which pages people find useful. It records things like the pages viewed, the type of device and browser, the approximate area a visit comes from, and when a WhatsApp button is tapped.

Google Analytics uses cookies to do this. It does not give us your name, your phone number or anything you write to us on WhatsApp. You can block these cookies in your browser settings, and the site still works as normal.